Review of Guestreservations
Good morning.I request a FULL REFUND of reservation R5376572432 because I had to cancel my trip due to family issues.I have been sending emails since February 14, 2025 (around 10 emails) and to this day I have not received a refund for the account that was already deducted. I request a full refund of the US$413.45 debited from my VISA credit card.I have confirmed numerous times on my statement and with my bank. The refund was not processed. The amount was debited from the account and no refund was made after the reservation was cancelled.I have already checked with my bank, I have already contacted the manager and she confirmed that there was no refund.I requested a FULL REFUND for the reservation R5376572432 because I had to cancel my trip due to family issues.I have been sending emails since February 14, 2025 (about 10 emails) and to this day I have not received the refund for the account that has already been debited.Please, I request a full refund of the US$ 413.45 debited from my VISA credit card.The operation is simple, just make the refund, I don't understand why there is so much difficulty!!!I await.Thank you.
