Review of Guestreservations
I have tried to make a booking without success but payment has been taken.I attempted to make a booking this morning, from the UK. I thought I was booking direct with marriot and not a US company. I completed the booking and paid, then I was taken to a page telling me that the booking could not be completed because the room was no longer available. Before going through the process, I checked my bank and could see that a payment was pending. How can they take your money if they haven't actually provided you with confirmation of the booking. My email (including junk) has been checked without anything from guest reservations.I have also tried to call but without a reservation number I cannot get through. I feel I have been duped. Should I hear anything back from Guest Reservations I will update this post, until then I will leave the rating as 1.Since writing this review I have received an update from the customer relations team to say that my booking did not complete and no payment will be taken. Payment is still showing as pending and until such time as it is not showing as pending, then I will not be amending my rating (updated 27.02.25)
