Review of Guestreservations
Do not book through Guest Reservations. If you do read through the policies very carefully, NO cancellation policy and they charge you the full amount the minute you book the rooms! I do not like to book through 3rd parties. I thought I was booking directly through Hilton, the “guest reservations” website did a great job posing as Hilton. When I received the email confirmation, the email was from Guest Reservation, not Hilton. I realized it was a 3rd party and canceled within a second. They fully charged my card ($700) and refused to refund and still booked my room. When you call them they are not helpful, and say they cannot refund, and will not reactivate the room charge (even when the hotel says the room is still active and booked in my name). I was out $700 and they had my CC information. I called five times to dispute and to try to work with their customer service. They were zero help and all I heard was “no”. They kept asking the name of the Hilton rep I spoke to who said my room was still active. It felt scamming to me. Thankfully Hilton called them directly for me. Update 3/6/25: received my refund, but it was directly through Hilton NOT Guest Services. Hilton must have paid this agency and Hilton refunded me the full amount. I’m a Hilton honors member and I booked the room directly through Hilton. I’m assuming this is why. Reply back to Guest Service: I already contacted you, thanks for replying to this. Your company still refused to refund the charge of $700 after I canceled for one second. You fully charged my card. Hilton refunded my money thankfully. There’s no need to reach out to your support, I tried multiple times and you all were terrible to me.
