Tanya Moss

The day I had my surgery there was a

The day I had my surgery there was a problem with a lady who needed a translator, and was finding it difficult to understand the instructions in the theatre. This held the clinic up a little . Other patients were a little impatient, possibly through anxiety as they waited . While waiting the staff could not do enough for us , we were served a lovely lunch with fresh orange juice, biscuits and chocolates while we waited with staff constantly apologising and keeping us updated as to the flow of things. These things happen and I was not concerned that I had to wait as I had the day planned just for this to happen, I was reassured that the lady who was in the theatre being supported was being given all the time and support she needed. It was a comfort to know every patient was looked after and that I was going to receive the same service.In the surgery itself everything was explained step by step, the communication between staff around me was professional and reassuring . The surgeon was again completely clear and explained everything as he proceeded. The experience was like no other , strange but not painful or uncomfortable . It was quick, everything was explained again after , what to expect , little things to look out for if I was concerned and a number to call in and out of hours . My eyes were extremely sensitive to light , blurry and flickers when I went home but not at all api ful. The next morning things had improved a little . The appointment the next day was straight forward in and out . Again staff were nothing but kind friendly and reassuring . I was assured everything I experienced was normal and felt totally reassured . Every day will continue to improve and if I have any concerns or doubts I have been assured I can call at any time . The whole experience was amazing considering what actually happen . Ia€™m excited for the future . Thank you so much

Date of experience: Sep 23, 2024