Shaun Lane

Reviews

Review of Guestreservations

This is a scam.

This is a scam. They use search engines effectively to appear as if you are booking directly. The company advertised a room at the Ramada in Cambridge, UK at a non-refundable rate of ?85.00 on the night requested, but added a barely visible administration and taxes fee when it came to checkout. I did not notice that the final amount they had charged my credit card had shot up to ?132.22. They refused to refund, although I had chased this up immediately by messaging their 'customer care service'. They simply give a contact number in the USA if you want to pursue further but the charges for contacting their office are also likely to be extortionate, if contacting from the UK. My case reference number for the inquiry was #CN06304106.

1
Date of experience: Feb 24, 2025

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