Review of Luhxe
I purchased 2 bags in APril 2025 and had emailed Support to find out how to get the rollers. Support did not know of rollers so I placed the order. A few hours later, on the website rather than the ad, I found the rollers and ordered them as well. Both orders arrived promptly and nicely packaged . . . BUT . . . The bags had no sleeve to allow them to slide over the handle of the roller mechanism as shown in the ad. I first contacted support to inquire and was informed I had ordered the wrong bag (would have been nice if I had been told that when I inquired about the rollers). This response email sugested that I go on the website and purchase the item I thought I was purchasing in the first place and AFTER they saw the order come in, they would give me instrictions on how to return the items I had. I asked some questions about amount that would be refunded and got the same canned response. I waited a week and sent a general email to support asking them the question again and again got the canned response to which I responded that I now wanted to return everything and requested instructions on how to do that. I have not heard back with return instructions.On a more positive side, the bag I ordered was attractive. I don't think it would hold the two weeks' clothes that it advertises, and there are so many zippers and snaps to close it that I dread having to pack and close it. The products I have seen are of reasonably acceptable quality but based on my experience, don't count on effective and responsive customer support. Also, the company does not appear to have a support phone number -- communications need to be by email. It' been nearly a month since my first request in this process and I am exasperated. Luhxe would benefit from stronger customer support who are more responsive (both in terms of content of response and also timeliness.
