Review of Guestreservations
The website grossly misrepresents the charges - I was quoted R1900 as a room rate in the hotel listing page, however when the payment was confirmed it billed R3000 as a non-refundable charge and in US$ and not in R, so I’m paying a currency exchange fee too without having been given a choice to do so. It added the difference as a ‘booking fee’ without any obvious notice this was to be levied before confirming the payment. Only when checking back on the transaction was it apparent they had levied this additional outrageously high charge. I feel misled and ripped off, will never use this website again.
