Review of Guestreservations
Mistakenly thought I was on Hyatt site - this site is deceptive and sneaky - but I booked a standard room - what Hyatt charges 230$ for they charged me 1600$ a night. With no notice it was not refundable. I was charged $4,500 for two nights in a standard Hyatt hotel room. Called Hyatt and there was no reservation. Called customer service and the first woman spent an hour telling me ‘sorry non refundable ‘ the next agent I got was much more understanding and even acknowledged the price seemed wrong. But still did not provide me a credit. They were going to ‘see what they could do but no guarantees’ and told me they were ‘cancelling’ my reservation but tat did not guarantee I would get my forty five hundred dollars back. I now have to wait for anywhere from 24 hours to 7 days to find out if they will refund the money. Other weeks/day for the same hotel are a fraction of the cost. (For instance 27-29 is 1600 a night - but the week before same days is 300). The actual hotel is 239$. I don’t mind third party sites charging fees but this is more than five times the price and they refuse to refund the money.
