Nicole Pratt

Reviews

Review of Domestika

Domestika, you are wrong

So here I go again Domestika. You replied to me, I get it but here is where you went wrong and that you did not follow California Consumer laws: You never sent me any notifications. According to your reply, "Notifications are sent to the email associated with your Domestika account during your trial period" Well, you did not send me any notification reminder that I will be charged. By California Law, 2. Legal Requirements and Reminder Notices:• Federal and state laws often govern automatic renewals.• Many states require companies to send reminder notices before an automatic renewal, especially for subscriptions that are a year or longer or those that start with a free trial.• Specific laws outline the timeframe for these reminder notices.• When a free trial converts to a paid subscription, companies must clearly inform you about the terms, including how to cancel before being charged. Some states also require a reminder before the free trial ends.You gave me the Renewal information on my invoice on the day I paid .99 cents for the course. You never sent me any reminder via my email. So it is illegal what you did. "Yes, California law requires companies to send a reminder notification before a free trial or discounted subscription period ends if it lasts longer than 31 days. This notification must be sent between 3 and 21 days before the end of the free trial or discounted period."Here's a more detailed explanation:"California's Automatic Renewal Law (ARL).mandates that businesses inform consumers about automatic renewals and continuous service offers.Free Trial Reminders:For subscriptions with a free trial or discounted period of more than 31 days, businesses must send a reminder notice between 3 and 21 days before the trial or discount period ends.Key Information in the Reminder:This reminder should clearly and conspicuously state that the subscription will automatically renew unless the consumer cancels. It should also include the length of the renewal period, any additional terms, and at least one method for the consumer to cancel before renewal.Why it's important:This requirement aims to prevent consumers from being surprised by unexpected charges after a free trial or discounted period."And another thing you are doing wrong is that you once you charge us for the Domestika Plus yearly subscription, you do not allow us to remove our credit card from you website which is also against California Consumer Law. "To remove a credit card from Domestika, navigate to the payment methods section within your account settings, and then select the option to remove the card. If you have a Domestika Plus subscription, you can change your payment method but not delete it, according to Domestika's support site." This is what Domestika is doing and is not allowed and yet, there you go, not letting us remove our credit card so you can repeat this scam again next year. Shame on you!

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Date of experience: Nov 12, 2024

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