MJ Brooks

Reviews

Review of Guestreservations

Unable to change a reservation

I booked a hotel using Guest Reservations thinking I was booking directly with the hotel. I booked two reservations and realized right after I booked they were for the wrong date. I cancelled one thinking I could just rebook but I was charged for it! I have called the hotel who stated they could not do anything I had to contact Guest Reservations. I have sent two emails with the confirmation numbers and booking reference numbers but have not heard back!

1
Date of experience: Apr 10, 2025

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