Review of Comfrt
I was looking into getting blankets for my children and another hoodie and sweatpants set for myself. (As some know, Comfrt is linked with Shop.) I was looking at what it was going to cost, and my phone was auto-generating promo codes when all of a sudden Shop confirmed and paid for the order without me even doing a thing.I also didn't save a promo code either. All of a sudden, I got a notification thanking me for my order. I immediately reached out to their support and asked them to cancel the order. I didn't have the money to spend $325 on Comfrt, as I am a single mom of three children.I was just trying to get an idea of what it was going to cost. Mind you, I reached out within five minutes and was instantly told there was nothing they could do, and they were already processing my order to send out. The representative said she could cancel the pre-shipment part of the order, but I would have to receive my ready-for-shipment order, then return it, and all I could get back is store credit. I was clearly upset about this, as I can't pay my bills with store credit to Comfrt, and I was blown away by the lack of attempt to work with me or have empathy for the situation.Oh, and to find out that I have had to reach out to them several more times for them to still not have canceled the rest of the order. I will never buy from them again due to their horrible customer service.I have been a huge fan of Comfrt and regularly buy their items and volunteer to work overtime just to afford to get their items. However, their product isn't worth the cost, the colors fade, their customer service team is pathetic to say the least, and frankly not at all worth another penny spent with them!
