Review of Super.com
If I could put zero stars I would do that. I am so upset with this company and the hotel my sister was booked to stay at. So this is what happened: our brother went on super.com to book a reservation for our sister (who is in a wheelchair! She cannot walk, cannot stand up, cannot feel her legs! She is 100% disabled) when she arrived at the motel I guess our brother didn't clarify that she needed a downstairs room, but honestly you could see that as soon as she got there! The lady at the desk said they had plenty downstairs rooms, and it wasn't a problem, but then the owner of the motel came (and I don't know if he just didn't like the way my sister looked or what), but he said, "they had NO DOWNSTAIRS ROOMS!" (He said this rather rudely, and she felt as if he was judging her. She wishes she could walk, and that she didn't need a wheelchair, but she is dealing with what the good Lord blessed her with! So ACCORDING TO ADA (America with Disabilities Act) if you ask for a room downstairs and they can't give you that type of room they MUST refund the money. But did they do that? Oh no, the owner of the Quality Inn in Fort Smith decided he would keep her entire reservation monies. Not just one day or whatever. So, I told our brother to contact super.com and explain it to them, and surely they are aware of the ADA and will refund her money. But NOPE! They are trying to say IT'S NOT REFUNDABLE! Which is beyond me how a company can do this??? My sister is disabled, and draws a measly SSI check, so she had to go to another hotel AND PAY AGAIN FOR THAT HOTEL! All the while these companies aren't refunding her money! This is disgusting, and we will NEVER USE SUPER.COM AGAIN! And we will advise as many people as we can not to use them. And we are contacting the BBB (Better Business Bureau) because what they are doing is against the ADA and considered discrimination!
