Review of Luhxe
I ordered a bag Dec 11th as a Christmas gift w/ roller for $169. The website socials didn’t link to anything, no about us page and there was only one way to contact them: through a support email. Those concerns should have been enough to deter me in addition to what looked like fake feedback on their website and no reputable feedback on the internet (until I found this later). My wife really wanted this specific bag, so I went forward with the purchase. I even added shipping protection & lifetime warranty for $10. The order details were emailed to me but a week later I had no updates. I reached out on Dec 21 just to see if a tracking number had been initiated but not sent to me and there was some hope of it arriving by Christmas. They responded with a free gift and letting me know they would send tracking soon, they had a logistics issue. At this point I knew it wouldn’t make it in time, so I let my wife know we had a problem. We still didn’t have tracking from them days later and finally Christmas Day they send a tracking number from China. The bag arrived on Jan 4th, nearly a month from the day or ordering. It didn’t arrive with the roller we purchased and there is no tracking number for that item. If you look on Temu or Amazon, the same looking bag (maybe the same bag) is being sold for $49. This feels like a shell of a company created to capitalize on a viral idea and Instagram/TikTok hit and reselling the bags from another supplier. Sadly this was a terrible experience and I can’t recommend this bag or this company to anyone.
