Martin Smith

Reviews

Review of Gardeningexpress

Customer Service non-existent - I just want my money back

I ordered a Magnolia tree and several other items. The tree arrived via Yodel BUT the other items did not arrive. I tried to ask the Yodel driver if he had the other items in the van but he didn't speak any English at all.The Magnolia tree is supposed to be "supplied in a 5-litrre pot". It isn't - it is bare-rooted and wrapped in a handful of compost in a plastic bag.I have tried contacting Gardening Express a) via the form on their website and b) via the feedback link they sent to me, to organise a refund as I do not want to pay for items that don't turn up!Gardening Express have not replied and don't seem to be responding to emails.Awful service, poor products, non-existent Customer Service. I just want my money back and will then not buy anything from them again.

1
Date of experience: Aug 31, 2024

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