Lisa Field

I was provided with wrong information

I was provided with wrong information which I can only assume was an attempt to extract more money from me. The a€˜optometrista€™ called Leanne. Told me I had developed cataracts. This had never been highlighted in any of my previous eye tests at other clinics. She told me that lens replacement was my best option because of this.. I have now been to 2 other clinics who both say no cataract is present. She also told me that the brand of lens known as a€˜pure seea€™ would provide zero risk of a€˜glarea€™ after replacement surgery. Again , 2 other clinics have told me this lens will only decrease the risk of glare, not eliminate it. She also told me that the only motivation to have lazer surgery rather than lens replacement would be the cost of lazer is less. Also, incorrect. She said lazer is just a bit less invasive but cheaper and thata€™s why people choose lazer. If you have the money you should go for lens replacement. In actual fact, for my age category in particular, lens replacement has much higher risks of retinal detachment than lazer, she never even mentioned this as a risk. Leanne told me that with lens replacement surgery there is less chance of developing glaucoma! In actual fact this would only apply to a very small percentage of the nation that have very small eyes. Not me who has an average size eye. The cost of replacement surgery for me was quoted a ?1500 more than lazer. The cost of the recommendeda€™pure seea€™ lens was a further a ?1000. I am absolutely disgusted that this conduct is allowed to exist. Patients and customers are reaching out to optical specialists to try and achieve the best guidance that is unique to their condition and this company is allowing its staff to out right lie to get a customer to go for the more expensive option. I will be complaining further. My advice is avoid these scammers like the plague

Date of experience: Sep 25, 2024