Review of Optical Express UK
I had multi-focal lens replacement Southampton. I can see so that is a great start. The eye surgeon spoke very few words and didna€™t have the greatest professional manner and the optometrist talked at me not letting me say anything. One of the nurses let me walk out with blood on my face and my partner saw it and spoke to reception about it. A nurse also just let me walk down the stairs without much guidance whilst I had one eye that I couldna€™t see out of and the other was blurry.Shout out to Sandra, the initial eye drop nurse, the practice manager and the person that took my feedback. Thank you your professionalism and niceness. I know that I was one of many patients that day, but my eyes are precious to me and I paid a lot for the service.My advice shop around and go to place where you feel you will get the best service - you are paying for it so you deserve to be treated well.
Hi Linda,Thank you for your feedback and for sharing your experience following your lens replacement surgery in Southampton.Wea€™re pleased to hear that your vision has improved and appreciate your kind words about Sandra, our Practice Manager, and the team member who received your feedback.That said, we are disappointed to learn of the concerns youa€™ve raised, as this is not an experience shared by the vast majority of our patients. We take all feedback seriously and remain committed to delivering the highest standards of patient care at every stage.If youa€™d like to discuss your experience further, please dona€™t hesitate to contact our Customer Services team on 01236 795 010 or at [email protected] Regards,Optical Express