Review of Vivint
It was a wonderful experience with the sales representative who knocked at our door. I was already interested in the product given the iconic bird chirp I hear often in my neighborhood. Needing a system for ourselves it was overall good timing. The representative was a great listener, not pushy, very informative and personable.What was not great was 24hrs after install our doorbell stopped working (no power, nada). Thankfully, I had purchased the warranty plan. I initiated a chat support session and received very bad service. It was so frustrating. They didn’t read any of my responses, ignored my issue and tried to upsell me? Without looking at my account to see our system was brand new and just installed…it was a nightmare. Finally, they relented to send a tech out.Tech never showed for their window. I called in to support this time. The first lady was so sweet. She said the tech ran late would be there in 40min. 2hrs later, no show. I had to call back, again, to chase down what was going on. (Super frustrating). Tech had a family emergency and dropped all the clients for the rest of their day? So she rescheduled me…I mean…for a first time customer it’s been a very rocky go and it makes me very uneasy about my purchase.I rated 3 stars because the support ladies I spoke with were angels. Our rep is super responsive, and besides the doorbell not working right now, the rest of our system works great and we love the app! Really hoping the experience turns a corner. I realize sometimes things can get off to a rough start and I like to see the best in things. Hoping things resolve soon.
