Review of Guestreservations
Giving us a valid number to call Support would be a great start! But I guess they don't want all their deceived customers calling to complain, so make it impossible.This is the worst travel company I have ever had to deal with. The actual costs were considerably higher than what's advertised on their site and they pretend to be what they're not (read the fine print!). Bookings are non-refundable. But my real complaint is about their lack of Customer Service. Multiple attempts to call the number they provided for Customer Service / Help / Support (both local numbers and a range of different USA numbers) all sent me to the same call centre. Regardless of the options I selected, the choices always came down to: place a new booking, or go into a loop of listening to messages telling you to call your hotel directly. No other contact information, no interest in actually serving their customers.How sad that their parent company, Booking Holdings, states it gets "The Right Results. The Right Way", and that all its affiliates and suppliers pride themselves on Absolute Integrity. Stay well away from this company. They do not understand the meaning of integrity.----UPDATE: 11 MarchThank you to the Guest Reservations team for following up on my complaint and refunding my booking. While the initial experience was not good, and I would have valued being able to speak to an actual person, your responsiveness is highly appreciated.
