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Reviews

Review of Guestreservations

Charges an outrageous service fee

The announced price of the room was €173,69. I reserved, checked out and provided my credit card number (all in a rush since only ten minutes were given to complete the booking). I was asked to confirm the payment using the bank's App on which I saw they were asking for €264,57, including an enormous service charge I didn't notice when checking out. I refused the payment. To my big surprise the reservation was nevertheless confirmed by E-mail and, when I called it directly, by the hotel. (reservation #R5472915739). AVOID GUESTRESERVATIONS.COM !!!(by the way, booking directly on the hotel's website would have costed me €165 for the same room, no hidden costs)

1
Date of experience: Feb 20, 2025

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