Review of Guestreservations
????? Very Disappointing and Misleading ExperienceI recently used what I thought was a hotel’s official booking site, but I ended up on Guest Reservations without realising it. The website did not clearly disclose the total price or that the currency was in USD until after the payment was processed. As a result, I was charged over AUD 300 more than expected.The confirmation email claimed they would match cheaper prices, so I contacted them within 5 minutes of booking—but they refused to honour it. To make matters worse, the customer service was unhelpful and rude, and I was only able to speak to someone after pretending to make a new booking.This company uses deceptive practices and offers poor customer service. I feel completely taken advantage of and would strongly recommend to AVOID GUEST RESERVATIONS. I would not trust this service EVER again.
