Review of Guestreservations
My husband booked a room on what he thought was the Hilton site. He ended up on this site. He never received a confirmation email. They double-billed him for a room and he was made aware of it on his American Express bill. Additionally, within days of the transaction, he received an alert that multiple cards were opened in his name. Coincidence, I think not. When he called the number on the bill they put him in a circular loop that lead to no solution. They couldn't find his reservation, then they could and it was nonrefundable 6 months in advance, then they needed to call the hotel to get permission to cancel with no real solution. Months later, and we are still trying to work on this. He spent 1.5 hours on the phone today, confirming the details 6 different times to an offshore representative. No resolution to this matter. You can search the internet and see several Reddit forums where this is their scam repeatedly. We are filing complaints with AMEX, BBB and our state Attorney General.
