Review of Paddy power
My query was dealt with efficiently, effectively and above all I was made to feel very valued. I had great trust in the Paddy Power agent I spoke and I was not let down.Wonderful customer service which I think reflects in the whole company and website app.
Review of Britishgas
My 82 year old father has used British Gas for 40+ years.In May 2025 he received his gas bill which he pays quarterly online as soon as the bill arrives, he paid this particular bill as usual via the account set up on his computer. He then started to receive overdue payment an debt collection payment letters. He asked me to deal with this for him, as the stress and anxiety this was causing in addition to him looking after my Mum who is 81 has dementia and is really poorly was making him ill. I spoke with British Gas customer services on 7 occasions from 21/5/25 to today to try and sort this out. I sent evidence of payment from his bank to sanda ngewana with the promise of having the matter looked into and rectified, the payment had been made to an old system account as British Gas had changed their systems and issued new account numbers. Sanda assured me that the monies would be transferred from the old account to the new and this would rectify the issue. This never happened and he was still receiving overdue and debt collection letters. He then received a cheque for the amount he had paid in May, after conflicting information from BG advisors whether he should cash the cheque or not he was eventually advised to cash it and then pay the amount to his new account. The cheque was presented to his bank showed as a credit and so he paid the bill again on the new account only to find 3 days later the cheque had bounced so BG now had 2 payments in 2 different accounts. I logged a complaint over 14 days ago and nobody has contacted me, I am currently on the phone to BG whilst writing this awaiting a response from another customer advisor to deal with this matter, who constantly calls me by the wrong name, offered to send me an email of proof of action despite me spelling out my email address and phonetically spelling it she still got it wrong. I have been promised a call back today between 1pm and 5pm but don't hold out much hope of this.British Gas has caused untold anxiety and stress to an old man who is dealing with incredibly difficult circumstances caring for his 81 year old wife. We are disgusted by the lack of customer service and complaint handling, once this matter is resolved it will be the last time we deal with British Gas in any capacity, if you can treat loyal customers of 40+ years like this then you don't deserve their custom. Appalling !!!
