Review of Guestreservations
I would be very careful using this provider - in fact, do not use Guest Reservations. I unknowingly booked accommodation through them even though I called the hotel directly and somehow ended up with a booking through Guest Reservations for accommodation interstate. I have had a family emergency and can no longer use my booking, while my booking said I was unable to cancel there was no reference in the terms and conditions policy that they would not reschedule the dates or offer a credit note. I did not want to cancel my booking as I did not want to lose $800+AUD. However, they are forcing me into a cancelation as they don't offer any other alternatives. As a "gesture of good will", they requested a refund from the hotel directly, but they, Guest Reservations and the hotel partner, are requesting private medical information regarding one of my family members in order for me to receive the refund... medical information that I do not have access to or permission to share in order to get a refund, this also goes against the need to know of the Australian Privacy Act as health information is classified as sensitive information and should only be given to those who need to know. I have requested that Guest Reservations update their policy to include the fact that they do not offer date changes or credit notes, but I don't think anything will change as they are greedy and not transparent/fraudulent in their business activities. I will NOT be using this service again and WOULD NOT recommend it to anyone else. They are scamming people out of money by not offering an alternative to cancelation regardless of the circumstances involved.
