Review of Guestreservations
SCAM ALERT — Guest Reservations!Do NOT use Guest Reservations — this company is deceptive and in my opinion, criminal.I tried to book directly with the Hilton Waldorf in London, but Guest Reservations disguised themselves as the hotel website. I agreed to a price and paid, only to have my credit card charged €1,882 — €580 more than the advertised price in hidden taxes and fees, with no warning or consent.I cancelled within 4 minutes and received an email confirming cancellation. But no refund came. After a week of waiting, they hid behind tiny print in their “terms and conditions” and refused to refund me. They are now claiming a “no-cancellation” policy — despite the instant cancellation and confirmation.They’ve taken €1,800 from me for nothing — no room, no service, and zero accountability. Thousands of other victims have reported the same thing. Their “customer care” is nothing but an AI bot repeating scripted nonsense. No real person will help.This company preys on travelers, disguises itself as legitimate hotel websites, and steals your money.Please STAY FAR AWAY from Guest Reservations.
