Review of Guestreservations
On the 18th of November, 2024 I googled "High Wycombe Hilton" and clicked on one of the first results expecting it to be the official Hilton site, I reserved a room for the 18th of December to 27th of December, 2024. A few minutes after booking after I got the booking confirmation (booking number 98171798 and getaroom booking R5277865375) I called on their helpline to try and cancel. They told me that the booking was non-refundable and cannot be changed or canceled, I informed them that I had looked and can see the exact same room listed on the hilton official site at not only a lower rate, but also 100% refundable if canceled before December 12th. The customer support rep suggested that I make another booking for the refundable room and they would try and talk to their Hilton rep (Tobais I believe) and if Hilton approves, they would cancel my original booking and I could keep the cheaper and refundable one, If Hilton doesn't agree to a cancelation, I could cancel the fully refundable one. They asked for my credit card information again and booked another room (Booking #93218550 and getaroom booking R5277913129).. The very next morning I got a notification from my credit card app that my card was charged $2500 for a Nikon camera and I had to reach out to Nikon to have that reversed. On further correspondence with their support I was repeatedly told that my original booking which was non-refundable was canceled and since it was non-refundable, I had to forfeit the amount and only had the newer booking (93218550) active so I had no option. I reached out to hilton support and was informed that both bookings were active and I managed to get the newer booking canceled, however, Hilton informed me that since this was booked from a 3rd party, they will not be able to issue a refund. I filed a dispute with my credit card company and the next day got an email from priceline (getaroom) stating that a refund has been issued (I am yet to see the refund hit my account)After more than 3 months of fighting and trying to get a refund I had to file a dispute with my credit card company - The company has still not issued me a refund, but given all the evidence I shared with my credit card company, they issued me a credit this is a horrible company - BEWARE
