Benjamin Rubio

Reviews

Review of Guestreservations

Charging taxes and fees hiding them, SHAME!

I booked a h'?tel room for an price of 63€ , and after giving my billing information and paying, i did receive a confirmation booking email, telling me a price of 88€ , including 25€ of taxes and fees... I did came back to the website and i understood... At the end of the billing information, in the smallest letters possible... The tell you the upper price ... This is not the right way to charge fees and taxes if they are normal...The hotel dont understand witch taxes it is. Because the VIT taxes are included un th'? 63€ price and the city taxes , i had to pay it extra at m'y check in . So this is clearly a process like SCAM. The h'?tel is shameful of providers like Guestreservations.comI Hope the managers of this website will react and contact me to solve this situation , because at phone , the lady i had just hang on on me ...

1
Date of experience: Jan 13, 2025

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