Anson W

Reviews

Review of Guestreservations

Scam website

Scam website. This hotel fakes the url of the hotel so that it appears like the hotel's official website. They then charge massive hidden fees that I didn't see until booking. Even though I tried to get my money back immediately afterwards, they refused to refund it without keeping most of the money. They claim they need the hotel to approve the refund and that they called the hotel to get approval. But I called the hotel and they had not received a call from them. They just made this up. I cannot get the charge to not go through. My credit card company will file a fraudulent dispute once the charge goes through though so I will be refunded one way or another.

1
Date of experience: Sep 13, 2024

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