Review of Guestreservations
I really thought that I was making a reservation at the hotel website. I opted for a refundable reservation but it was only after I paid with a credit card, that the real price was quoted with taxes,amounting to twice the price that I would have paid with Booking. They did not send me any e mail with a reservation number and a confirmation code. So when I wanted to cancel I could not do it by myself on their website and it was not easy to speak with an agent either. In order to speak to an agent at their call center , I had to pretend to make a new reservation, credit card at hand. The only accepted language is English. I have received a full reimbursement for my canceled reservation after a few days from my cancelation request.
