Amanda Cole

Reviews

Review of Comfrt

Company not correcting their error- stuck with 3XL instead of XS as ordered

I was shipped the incorrect product- wrong color and size. After my initial email informing the company of the error, received a quick reply and assurance that it would be escalated and someone would reach out to set up a replacement. After 5 days and no response to two follow up emails, I resorted to posting on their social media. Each time, they deleted my comments almost immediately and never responded. It appears at this time that they are just refusing to correct their error. I will never buy from them again. If you order from them, cross your fingers that your order is correct because you are screwed if it’s wrong.

1
Date of experience: Sep 17, 2024

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