We have had a terrible experience with Vivint. Their sales people make promises they don’t keep and the customer service is a joke. We had a lot of problems with our equipment and the salesman kept promising free months of service to keep us from canceling. When we finally decided to cancel 2 days before we were locked into a contract, the salesman stopped responding to us. When we called customer service, they told us it was too late. I provided text messages and emails to Vivint but they still refused to let us out of our contract or honor the promises the salesman made.
