I was shocked that they sent out what was clearly a return without checking the contents. I ordered a fan and the item delivered had no blades!! As a result, I needed to order a new one. I ordered the replacement using next day delivery before the cut off time for next day, but I've just been informed by the courier that it is due to be delivered tomorrow, so two day delivery, arriving too late for most of the heatwave.That said, the customer service agent I spoke to was very helpful and offered to refund the next day delivery cost. I'm just really surprised that returned items aren't getting quality checked before being sent back out. Could avoid much annoyance, extra time and cost and bad reviews.
