Poor customer service. The link to customer service is hard to find and once you get through the lines are poor and you can’t hear the person on the phone. I have called twice to return an item and the first time I was told the item would be collected on the Thursday. The person did not turn up and I didn’t miss them as I was working from home. I called again this morning. Again a poor line and the handler was difficult to make out. I was assured I would receive a label this time for Royal Mail. As of 19.55 I still await this label. There is no excuse for this as the email address was confirmed! I am concerned I will be stuck with this item.
