I ordered ?275 worth of products assuming they would be delivered together. They were delivered in separate parcels which I wasn’t expecting and therefore by the time they arrived I didn’t need them. I kept 2 items and returned the rest. They refunded me for 1 of the 2 items I kept and not at all for the items I returned. I contacted them via phone to explain this and they charged the 1 item that they refunded by mistake back to my account but didn’t refund the rest of the return even though I provided them with the proof that I returned the items. I have also got a separate issue regarding the warranty on condenser dryer I purchased less than 6 months ago but again I’ve had absolutely no help and contacting them is difficult. Raised an inquiry via my account management and they closed it without helping me. Time to look into taking them to a claims court. Spent ?1500 in 6 months and this is the service they provide. Shameless.
