I received the wrong item in my order. When I called customer support to ask for a replacement item, I was told I had to send back the wrong item at my own time then had to wait for my credit then reorder the right item again. I'm sorry but I sent in photos of the wrong item and you should have taken the hit and just sent me out an replacement. The item wasn't expensive so it would have just been good customer service. Now I'm paying off my account and leaving