I've shopped with Very for over 20 years. My last purchase is definitely my last with them. Firstly the courier left my parcel at the wrong parcel shop too far away for me to travel to, and now having spoken to Yodel and Very numerous times the item has not been returned from the parcel shop a month later and Very will not process it. They have however charged me a payment on my purchase plan for the product I do not have, thus putting me over my overdraft. I'm sorry to say that in my experience this time the customer service agent I spoke to (only available via phone call) was unhelpful, stating that I had to wait for a notification from Yodel (which as I told her had already been received) and nothing more. Yodel are unfortunately just as unhelpful. This has been an awful shopping experience.
