There was conflicting information between tickets and information sent regarding opening/ starting times so I opened I chat query on the app. I was told by Jay on chat ticket on Jun 25, 2025, 18:33 UTC that '? ? ?Upon checking, the doors open of this event is 7:00 pm, the start of the event will be 1 hour after the doors open'? ? ?. We were not happy to arrive around 8pm at the venue to find out that GnR started at 7pm and we missed a whole hour of concert.Ticketmaster needs to be more consistent with the information available to ticket holders, emails sent and staff in chat line. We missed a third of the concert and considering tickets are not cheap it quite a lot. To some of my party it was their first concert and they were very disappointed.
