I wad very disappointed with my whole experience. I choose and booked my tickets received digital copy to attend, no probs and happy looking forward to the event. Recieved multiple emails about attendance with venue nothing unexpected. We arrived at the event in time to get in, and get to our seats to be told on scanning in my tickets that needed to que for tickets inside no explanation. I was then in a long que, no understanding why. Due to the show being about to start we were then told (those in this que) that because the sold only 500 tickets that they were closing the upper balcony where our seats where and "upgrading" us to seats which would have cost '? ?30 more. This was last min, no prior notice, no email to book and choose new seats. We ended up with seat right on the edge of theater, when previous seat were central, restricted view as couldn't see part of staging and people on the edge, we were most disappointed. On top the person who announced the show then tried to get audience members to buy tickets or encou4ges others in London at discount price for '? ?20 so I have paid nearly '? ?50 for a seat i would not have picked sold i was upgraded when our whole party could have gone in car to london with tickets for less money!!!! Complete joke. Whole event so disorganised and very unhappy with the whole thing. Likely to not use this venue in derby again but will go to Birmingham or Notts in future.
