I bought a 1-day Friday ticket for Leeds Festival 2025 through Ticketmaster in December. After I bought it, the festival lineup and site setup changed significantly '? ? ? which, under Ticketmaster own policy, means I was entitled to a refund.What followed was months of delays, endless generic copy-paste replies, and broken promises from multiple support agents. I had to fight for months, send countless emails, and push them over and over again just to get back the money I was clearly owed. Their system is designed to wear you down until you give up '? ? ? but I didn'? ? ?t.In the end, they refunded me only because I refused to accept '? ? ?no'? ? ? for an answer and held them to their own terms. No apology worth anything, no goodwill gesture, just wasted time and energy.For a company this size, this level of customer service is embarrassing. If you ever need help beyond buying a ticket, be ready for a fight '? ? ? because Ticketmaster will not make it easy for you.'? ? ?Would I recommend Ticketmaster?Only if you'? ? ?re prepared to stand your ground and demand fair treatment. Otherwise, expect excuses and endless waiting.'? ? ?Final verdict: 1 star '? ? ? and I wish I could give zero.
