We were not presented with an option to download tickets so had to get the tickets up on the ticketmaster website site. The signal disappeared and so did the tickets. Ticketmaster staff on site tried hard to help and eventually gave us paper tickets....about 2 hours of stress later. We missed both support bands and ,despite getting there early, ended up standing at the back with dozens of other people who had the same problem. Worst concert experience I can remember. Good job Alanis Morrisette was so good.