Dear Event Organiser/Venue ManagerI am writing to formally raise a complaint regarding the severe mismanagement of parking and traffic control during the Justin Timberlake concert held at Chelmsford Racecourse on the 4th of July, 2025.While the concert itself was an incredible experience, the overall event was significantly overshadowed by the unacceptable parking and traffic conditions, both on arrival and departure.On arrival, we spent over 2 hours and 20 minutes queueing in traffic due to the lack of signage and poor direction to parking areas. There were no clear signs or stewards to assist, which left many attendees confused, frustrated, and delayed. Once finally parked, we had to walk approximately a mile to reach the venue.However, the most distressing part was after the event. We were directed to the BLUE parking zone, where we along with hundreds of others became completely gridlocked. From 11:00 PM until 2:30 AM, we were stuck without movement, unable to exit the parking area. There was no traffic coordination, no staff directing cars, and no apparent plan in place to manage the large volume of vehicles leaving simultaneously. As a result, we had no choice but to sleep in our car while queueing. We eventually arrived home just before 3:00 AM, although we had expected to return by midnight at the latest.This experience was not only frustrating but unsafe. In the event of a medical emergency, there would have been no way for emergency vehicles to reach anyone trapped in those queues a truly alarming oversight in planning.We sincerely hope this feedback is taken seriously. Many attendees expressed that they would not consider attending another event at this venue due to this poorly managed experience.I request that you: '? ? ? Provide an explanation for the failure in traffic and parking management. '? ? ? Share what steps will be taken to prevent such issues in the future. '? ? ? Consider appropriate compensation for the inconvenience and distress caused.I look forward to your prompt response.Yours sincerely,Miss Emmaline Baker07720823473General Admission / Ref: STNDRD-GA0-464
