Bought a ticket for guns & roses 23rd June, added Allianz insurance, thought it was lucky I had done as on the 23rd June I was taken to hospital with multiple blood clots in my legs after the week before losing a family member. I was kept in hospital until 1pm and returned to my home town for 2.20 so was then impossible to do a 4 hour train journey in time for the event at 4pm. I provided all hospital documents to Allianz insurance and was told I needed ticketmaster to give me confirmation I hadn'? ? ?t scanned my ticket. I have been attempting to contact them for 7 days and they do not respond. This seems like they just don'? ? ?t want to send refunds when people aren'? ? ?t able to attend, even when they have insurance! I would look at buying tickets elsewhere
