I messed up the dates for my stay while booking online. I had a non-refundable booking, but super did not ALLOW a one time cancellation as long as the hotel waived all fees. I modified the correct date with 15 mins of my mistake. SUPER.com refused to help me as they did others on these reviews. Even spk. with Supervisor and was told they would not refund accidental booking. WILL NEVER USE AGAIN!