Super+ is app that saves you money on Hotels, but they also provide a GPT service; Which allows you to play games, upload receipts etc to earn money. You can then apply the cash u earned to your Super+ bank card to use at Hotels, stores etc. Well, after 1 year of everything going great, their partner (AdGem) blocked my ID by mistake. They thought I had 2 accounts, when I only had one. Adgem unblocked me, yet Super never fixed the issue within their system. They kept charging me $15 per month - while they claimed to be working to fix my issue. 2 months after no update, I see that my account is still locked. Cant upload receipts or do anything. Once again, there were no violations on my end, Super just has a flawed system & Customer Service Agents who just occupy space. You wont get much help with this company when things go wrong. Because of this, I just closed my account. They warned me that I wouldn't be able to open a new account once I closed my current account, but i really dont give af. The Discounts that Super+ gives for Hotels - I can get those same discounts from 200+ other apps. Fix you alls system. Good Riddance!!Edit: (6/4/2025) in response to the reply, Super+ has has actually had my account locked for almost 4 months (prior to me closing it). Ive contacted them multiple times throughout. Each Customer Rep was vague and just seemed eager to pass off the issue to someone in a "higher department" - yet no one in the higher department ever addressed nor fixed the issue. Contacted multiple Reps. Was told many times that the issue is still being looked into. I received no response from anyone (despite me showing proof from Adgem and showing that i never violated any terms). The only emails that got sent were automated emails about the bank transfer and the fee's that were being charged. No one replied to my inquiries over the 3+ months - so why reply now? Issue has been explained clearly. Please fix your system so remaining customers wont be screwed over like I was.
