My husband and I were scheduled to attend an event in Titusville, Fl. At the last minute we were unable to take our RV. I booked a room at the Holiday Inn for 2 nights, through Super.com The first day we attended the event and returned to the Holiday Inn around 10pm. We were tired and ready to sleep. My husband folded down the comforter and there was a large dark spot on it. The bed looked like it had been used and then made without changing the linens. We called the front desk and they sent maintenance with a clean comforter. While we waited for maintenance, I noticed the room had not been dusted or vacuumed as there were peanuts scattered about on the floor. When maintenance arrived, I requested that everything on the bed be changed.The next morning I spoke to the director of operations for Holiday Inn. I told her about our experience and showed her pictures of the room. We decided to cancel for the second night and checked out early. The director of operations said she would refund our entire amount but she was unable to do that because I booked through a third party.I contacted Super.com on the next business day. Along with my complaint, I provided them with the name and number of the director of operations and her contact information.A week later, I had not heard from Super.com so I called again. The representative who answered my call confirmed that I had registered a complaint and I had requested a refund. Other than the original complaint being recorded, Super.com had not done anything on my case.The representative said the complaint would be handled and he told me I did not need to keep calling and then terminated the call. I attempted to contact Super.com today. I gave up after40 minutes on hold. We are out almost $400 and the only thing we had to show for it are memories and pictures of a dirty room and a company that refuses to address my complaint.
