Signed up for a trial Super+ membership trial to get a discount on a hotel booking. They made it seem that I would receive a discount on the booking, but in reality it's just credit to spend on future Super.com bookings (not useful to me). Secondly, it was impossible to cancel the membership online - something was broken on the website, perhaps because I'm a UK user. Struggled trying to cancel with three different browsers, tried following the AI assistant's instructions; had to call a phoneline to cancel in the end. Complete waste of time.Edit: Super's response below does not address the two key issues. First, that the booking page advertises a discounted price for the current booking, which is misleading because they do not offer a discount for the current booking, they only offer a discount on a future booking. Second, the website is broken and does not allow customers to cancel online as they should, instead forcing customers to find non-obvious ways to cancel (talk to the AI, get the phone number, call it which is not necessarily free, cancel). Super needs to do better.
