Absolutely appalling experience with Super.com '?€“ complete lack of responsibility and communication.I had a confirmed check-in on 22 June, and just 4 days prior (on 18 June), I was informed that my hotel booking had to be changed due to a supposed issue. I promptly accepted their suggested alternative, but that was the last time I received any meaningful communication from Super.com.From that point on, I was left in the dark. Despite repeated emails and over 6 phone calls, I was suddenly told'?€”just before my travel date'?€”that they had failed to secure any alternative accommodation and that I should urgently book a new hotel myself. I was promised a full refund plus 50% of the original booking amount as compensation, provided I shared the invoice for the new booking. I did exactly that.Since then, I'?€™ve made 11 calls and sent over 15 emails, and nobody has responded. This is not just poor service'?€”this is blatant negligence. My money is stuck, and I have no clarity or timeline on the refund.To make matters worse, the original hotel directly contacted me a day before my check-in, stating that Super.com had never reached out to them and that they had already arranged an alternative room for me. This was never communicated by Super.com, and when I informed them, I was told to check in anyway and wait for the refund to be sorted'?€”completely dismissing the chaos they caused.Even their support chat was a joke'?€”agents refused to answer refund-related questions and abruptly ended the chat when asked for escalation options. The level of unprofessionalism, apathy, and utter disregard for customers is shocking.Super.com'?€™s behavior is not only unethical, but borders on fraudulent. I urge the company to take immediate accountability and process my refund, and I strongly warn others to think twice before trusting this platform.
