Super.com

3.4
3.4 from 369 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Super.com - VERY NEGATIVE EXPERIENCE

I was scheduled to travel on United Airlines which was cancelled at 11:00 PM, leaving me with no way to reach my destination in time for the funeral I was attending. I immediately contacted the Hilton Garden Inn to inform them that I would not be arriving., but they advised me that I had to cancel through the 3rd arty that made the booking, Super.com. They have no phone number to call, only a chat option.When I reached out to Super.com support team, I was advised to obtain a written confirmation from the hotel stating that they approved a complimentary cancellation. However, when I contacted the hotel again, they informed me that they do not provide such written statements for third-party bookings. Instead, they explicitly stated that Super.com should contact them directly to verify that I did not check in and did not use the room. So, Super.com acted as travel agent on my behalf, but it is now all on me to cancel the hotel. They just blew me off! No compassion for me missing a funeral, they do not want to do their part to refund me and they are just keeping the money. I strongly recommend NOT to use this website.

1
Date of experience: Dec 08, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More