The company had the wrong address and hotel for a booking I made. They booked the entirely wrong location and hotel. They claimed they were contacting the hotel(s) to resolve it. Neither hotel was contacted within 24 hours much less a timely fashion.I had to book the proper hotel while on my way to work spending more money.They wouldnt cancel the booking themselves. They are trying to claim non refundable on a booking that they made incorrectly because they have their system set up wrong.The hotel canceled the reservation with no issues after I went in and talked in person. Now Super wont return my money to me and claims they dont have any evidence of the cancelation and that I need to get a bunch of paperwork from the hotel when I'm traveling and the booked day was my last day in the city.They wont call the hotel in question and are acting like I made the incorrect booking.The employees are trained to hang up the phone and refuse to give you a manager even after dealing with this for several days now. This companies customer service is trained in nothing more than trying to rob customers.
