I booked a '?€œQueen Room with Two Queen Beds '?€“ Disability Access'?€ ? through Super.com, but the hotel only had a '?€œQueen + Twin'?€ ? room. Super.com acknowledged the booking error but has ignored multiple follow-ups, including my formal request for a partial refund. Unprofessional and unresponsive. I would caution others when booking through this platform.
