I booked a 5-night hotel stay through Super.com (via Trivago), and it was one of the worst travel experiences I'?€™ve ever had. The property (Hygie Boutique Hotel in Montreal) was completely misrepresented: '?€ ? The room was in a cellar, not disclosed in the listing '?€ ? Insect infestation, broken shower, and poor hygiene '?€ ? Extreme noise and an unprofessional, threatening staff memberI left after the first night for my safety and booked another hotel. Super.com refused to refund the 4 unused nights unless I provided documentation from the hotel itself '?€” which had no check-out system and where I didn'?€™t feel safe asking for paperwork.Despite repeated attempts to explain the situation, Super.com closed the case without resolution and took no responsibility. Their response was dismissive and clearly designed to avoid refunding anything.If you'?€™re considering using Super.com, be warned: they'?€™ll happily take your money but won'?€™t help if things go wrong '?€” even in serious, unsafe situations. Terrible customer service and no accountability.
